Finally, ask yourself: Who is the leader in the interaction? This person should bring clarity and focus to the issue at hand. Sometimes that’s you or someone else high up the chain of command. But anyone can lead if they listen intently, help frame the issue and spread infectious, positive energy throughout the organization, Conant adds.
“Using this structure to reflect on the variables in each touchpoint, you can begin to unlock the full potential of each interaction,” he writes. “Treat every interruption as a golden opportunity to contribute meaningfully. You’ll become more fully present in your leadership. Each moment will become a chance to inspire a sense of possibilities and stimulate the desire for betterment throughout the entire organization.”