“Be sure to use simple words and don’t expect them to understand at once”… I don’t know who came up with this line but you might as well have said talk slowly and don’t use big words because these people are not very smart.
“But the Hispanic may not understand the connection between dirty teats and SCC.” Here is another statement that just blows me away. Nobody innately knows the connection between dirty teats and SCC until someone has explained it to them… it doesn’t matter if they are Hispanics are an Anglo. That statement makes it sound like “Anglos” are born right out of their mother’s womb knowing the connection between the bacterial load on the surface of the teat end and the impact it has on milk quality and SCC’s in the udder. Someone told them just like someone needs to tell Hispanics otherwise they won’t know either.
“Money is not the same motivator for Hispanics as it is for Americans.” What are you talking about??? These people are so driven by their dissatisfaction of where they are that they risk their lives to come to this country to work hard, make money and use that money to help improve their lives as well as their children’s lives. I’d say that they are pretty darn motivated by money.
“More than anything, Hispanic employees want recognition”. Really??? Americans never want you to tell them that they are doing a good job? Every human being wants their boss to recognize the work they are doing and make them feel like they are important to the success of the company. I think all people have an innate desire to feel like they are appreciated.
You also mention that “Education isn’t a high priority.” I don’t agree with this statement either. Many of our employees are from Mexico and Central American countries (Guatemala, Honduras, El Salvador) and most aren’t able to attend school because they must start working at an early age to provide for their family but they do put a high priority on education they just aren’t able to pay for it while they are in their home countries. So they come to the US to provide for their families and give their children the opportunity to go to school to get even more opportunities than they had as a child.
Our society loves to sensationalize this story of the “chasm” between Hispanic labor and their gringo bosses but I think all it does is give us (owners/mangers) an excuse as to why we can’t get things done on our farms as best as we would like. When in reality, the real core issue as to why we are unable to train, lead, manage, supervise and coach groups of people to accomplish great goals in our industry is easily fixable yet many times is not “sexy” enough for people to want to do. About 20-25 years ago nearly every single dairy farm was own, managed and all tasks operated by the owner and his immediate family. The management was focused on the cows and “managing” them and the employees were your wife, son, daughter, cousin, nephew, niece and any other extended family so if things didn’t go right you, as the employee, would get a “butt-chewing” from mom/dad and maybe even a “butt whooping” and that was the extent of the “management”. Now farms are run as businesses with employees and it just so happened to be that most people who work on farms are from Hispanic descent. So most farms are ill-equipped to manage people (regardless of what culture they are from) because they have always focused on managing cows and not people. That is where the problem lies… Most managers/owners are not very good at managing people and they have never been properly trained to do so. But because most of those people are Hispanic then you assume that the core root of the problems stem from the fact that they are Hispanic when in fact it is not. Don’t misunderstand me, I understand that people who speak only Spanish will have a hard time understanding folks that speak only English but that is a language barrier not a communication problem and those are two very different things.