In order to become a better manager, you must first understand that personnel management really comes down to three basic things, says Tom Fuhrmann, of DairyWorks Management System in Tempe, Ariz. Those three concepts are:

  • Systems that are in control. (Systems are the protocols that define how the work is to be done.)
  • People who implement the systems correctly.
  • Monitoring to assure that both the people and systems are in control.

In addition, Fuhrmann says a small dose of skepticism is beneficial. That way, as you monitor results, you also can look at management from the standpoint of “is there a better or a more cost-effective way to do this?” This helps you improve your systems on a continuous basis.