Much can be gained by paying attention to an employee’s body language. According to Shawn McVey, of McVey Management Solutions in Chicago, body language is the best indicator of how employees feel about you and the information you’re providing.

Employees are receptive to your ideas if they…
• Rest their hands flat on the table
• Keep their palms open
• Smile frequently

They show hesitance or frustration when they…
• Play with rings, watches, glasses
• Pinch the bridge of their nose
• Scratch the back of their neck

They may be hiding information or lying about something by…
• Hiding hands in pockets
• Blinking rapidly
• Avoiding eye contact
• Often swallowing or clearing throat

Boredom is expressed through…
• Supporting head with hand
• Pulling on ears
• Restless movement, yawning
• Crossing and re-crossing of legs

Anger exists when they…
• Clench their fists
• Tap their hands or feet
• Cross their arms
• Blink eyes incessantly

They show the need for reassurance about recommendations when they…
• Stick a pen in their mouth
• Squeeze the chunky part of their hand
• Bite their nails
• Touch their throat