Trust is a prerequisite to addressing interpersonal conflicts in a productive manner, says Vera Bitsch, MichiganStateUniversity extension agricultural economist. When you and your employees have a trusting relationship, it’s much easier to resolve conflicts. To build this trust, you need to do the following:

  • Interact frequently with your employees. Keep the interaction as positive as possible.
  • Remember, you set the example for the type of behavior that is expected of employees. Employees are likely to model your behavior.
  • Listen to your employees. Let them do most of the talking and be sure to ask open-ended questions. This sets the stage for successful conflict resolution.