When one milking shift at this Sunnyside, Wash., dairy seemed to be going through an excessive amount of teat dip each week, managers did some investigation. They learned that although milkers thought they were being more efficient by adopting a non-recommended equipment-filling practice, the employees were wasting a significant amount of dip. To get everybody back on the same page, managers reinforced preferred practices, then allotted each shift a pre-measured container of teat dip. Usage went back to normal, acceptable levels and the employees gained valuable insight as to why certain protocols are observed.