As a manager, you have two choices. You can hire someone and let him do the job the way he thinks it should be done. Or, you can define the protocols for all of the jobs at your facility, write down steps for each protocol in bite-sized pieces so that anyone can understand, and then hire and train employees to do it your way, says Tom Fuhrmann, of Dairy Works Management System in Tempe, Ariz. Managers who use the latter system have learned two important lessons:

  1. Better work routines can produce better and more consistent results.
  2. Better work routines can maintain results with less expense.