Select levels for KPI’s that are achievable. Select a combination of KPI’s that measure critical outcomes. Select KPI’s that are measureable. Then train employees on what it takes to reach those levels and provide them regular feedback on their performance relative to those levels.
Think of the potential strength of an operation where all the employees could name the three KPI’s that they strive to achieve in their area on the farm. Employees want to know how they are doing. Establishing a balance of KPI’s for each area on the farm tells employees what success looks like in their area and helps to rein in the tendency to take shortcuts.
Be alert for unintended consequences of establishing performance measures and rebalance your KPI’s when necessary. A trio of KPI’s can help all of our employees become champs that clearly prove their worth to the operation!