Creating teamwork by implementing management principles is practical and productive; workers are content and successful and excuses are eliminated. The steps are:
- Managers set goals that are clear and measurable.
- Managers along with workers establish practical but very specific work routines; these work routines can not be determined by each individual worker.
- Managers teach; workers learn their work routines.
- Data collection is part of workers duties and responsibilities.
- Managers analyze results and feedback results to each team of workers:
- Results are presented right next to goals
- Good results are identified; encouragement to "just keep doing it" builds confidence and continued teamwork
- Results out of tolerance are discussed and changes in either personnel performance or the work routine are implemented.
Dairies that have high performance don't usually have "super stars". Rather they have workers who are organized, focused and value results through working together. Teamwork requires a leader, players, rules and a goal. It is possible to organize your dairy to have successful teamwork.
Example: Maximize results by creating teamwork between the maternity and calf feeders.
First, the dairy manager sets goals for the maternity technicians and for the calf feeding team. For example, maternity persons are expected to feed colostrum so that calves have greater than 5.0 Total Protein score on blood samples taken on greater than 95 percent of all calves born. (Total protein values will be below 5.0 when colostrum is not feed at adequate amounts or soon enough after birth; it is an excellent test to monitor colostrum delivery). The calf feeder team is expected to care for, treat and manage the babies to attain a death loss less than 3 percent.
The second responsibility of the dairy manager is to define work routines for workers involved in the colostrum feeding process. Three different workers are necessarily involved:
The Head Milker milks, collects and processes colostrum by milking fresh animals 2X/day according to the following protocol:
- Predip & Forestrip, Wipe & Attach to milk fresh cows
- Milk colostrum into a single bucket
- Pour colostrum from each bucket into gallon jugs
- Screw top on each bottle and wash outside; put bottles into a crate
Maternity Personnel are instructed to feed colostrum according to the following protocol:
- Warm gallon of colostrum in hot water when cow is in labor
- Move newborn to small pen and dip navel with iodine
- Feed gallon of colostrum with an esophageal feeder
- Fill in "Calving Form" with id, date, time of colostrum feeding
The Baby Calf Manager collects and manages inventory according to the following protocol:
- Arrive at parlor when fresh cows are milked
- Transport gallon colostrum jugs to refrigerator in maternity area
- Put freshest colostrum on top shelf
- Take out extra oldest colostrum to feed day old calves
Manages workers, programs for baby calves AND collects daily data:
- Blood samples for total protein, processes these samples and tabulates results
- Records treatments for diarrhea and pneumonia
- Death loss
Part of each work routine is to collect information so all workers know that results will be recorded and evaluated. The DAIRY MANAGER pulls together and summarizes the daily data to develop weekly and or monthly reports for workers, comparing these to the goals. Everyone realizes that their success (results) depends on the team working together rather than just upon what they do individually.