“We all make mistakes, and it’s OK,” he stated. “Although it’s hard for some of us, we each need to practice forgiving ourselves.
“And we need to say ‘I’m sorry’ when we make a move that jeopardizes a relationship,” McGrann said. “Reprocessing is processing out loud properly and fully what you should have said the first time. It is re-establishing the relationship with authenticity.”
Noting that all teams have conflict, McGrann advised individuals to step out of ”right vs. wrong” and to recognize that aggression crosses the line of a person’s psychological space. Aggression can be displayed via words, tone of voice and/or body language. On the opposite end of the spectrum, avoidance doesn’t work either when it comes to having effective relationships.
“To be viewed as a strong leader, you must demonstrate humility,” he stated. “True humility sets an amazing place to work.”